Check-Out , Shipping & Returns
Check-Out Payment processing is has handled by PayPal the largest and most secure payment Processor. With PayPal you can pay for your order with any credit card, your PayPal account or others options. All payment processing is handled outside our store.
United Kingdom, until a solution is found, we stopped accepting orders that we ship to the country. The Cost on use as the seller because of new taxation recording and reporting requirements if we ship to the UK far exceed the value of the orders.
If International read section below
We offer two flat rate shipping options to United States addresses; Basic 1st class package with tracking $4.45 or Priority mail for a flat $8.45 per order. We try to ship all orders the day received work days ( Monday to Friday excluding Holidays) with a 1 PM cutoff time, Pacific Coast time.
Free Shipping is offered for prepaid orders over $49.00 shipping to US an address and $95 for Canadian customers generally via USPS “US Mail Service” the service is 1st class or Priority flat rate on orders shipping to United States customers shipping time to is generally around 2 to 3 work days. We can ship to virtually any address in the world, note there are restrictions on some products and places. Please note that UPS shipping rates are automatically calculated based on published UPS rates. If the rate quoted seems unusually high please contact us Also: Next Day Air Shipments, please contact us!
Canada our primary shipping method is First class package mailing. With the following options, Free shipping on orders over $95.00, Basic Shipping charge is a flat $16.95. Recently we added Basic shipping with prepaid taxes and duty for $21.95. This option adds $6.95 to the basic shipping cost. We have been told this option will speed order processing though Canada and resolve any taxes, duty, VAT on incoming order.
International orders we offer a flat rate shipping option to selective by countries the our primary carrier is UPS. Typically shipping cost is around US$50 to $80 per shipment actual rates can. If your country does not have a rate listed or quoted rates is unusually high please contact us. We will review our cost and offer a specific rates for you based on address. Please note UPS rates are near retail pricing, generally our Flat rate shipping UPS prices reflect our discount and are at a lower price.
Collect Shipping is not available for orders placed online. Orders with collect shipping need to placed directly with our office in Seattle.
If the item is special order or a stocked item with traceable certification, which includes All thread gages and most fasteners: screws, hex nuts, etc. we cannot accept it for return as we cannot restock or resell the product.
Opened Package; If the product is a "stock" item, the order is complete, unused, not damaged and resalable we will exchange or refund the payment less shipping. If the item is special order or a stocked item with traceable certification, which includes All thread gages and most fasteners: screws, hex nuts, etc. we cannot accept it for return as we cannot resell the product.
Unopened Package; you may return "stock" items that have not been opened within 15 days of delivery for a full or partial refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If the item is special order or a stocked item with traceable certification, which includes All thread gages and most fasteners: screws, hex nuts, etc. we cannot accept it for return as we cannot resell the product.
Refunds; you should expect to receive your refund within one week the item's return.
Return authorization; email or call